Help & policies

Choose an activity and include the product or model, quantity, destination, specifications and required date. An enquiry does not create a binding purchase order.

Catalogues describe the range. Specifications, availability, price and warranty are confirmed for each quotation.

Catalogue previews are available within supported activity pages, with a download option where provided.

Provide the machine, model, part number, dimensions and quantity. The team may request photos to check compatibility before supply.

This website accepts quotation enquiries and does not currently process payment cards. Currency, instalments and beneficiary are specified in the approved quotation or contract. Do not send card details in the form.

Advertised financing is subject to assessment, approval and written terms. An announcement is not automatic approval for an individual order.

They depend on port, destination, dimensions, weight and transport mode. The quotation identifies responsibility for clearance, duties, taxes and insurance, and whether these are included. There is no universal transit time.

Check the shipment against its documents and inspect its condition. Document damage or shortages with photos and send the order reference to the team for follow-up.

Email info@zedxholding.com with the order reference, reason and supporting documents. Handling depends on fulfilment stage, product, contract and applicable statutory rights. Review custom-manufacturing and warranty terms before purchase. This page does not exclude mandatory rights.

Email the official address with “Complaint”, your order reference and requested resolution. Keep the correspondence. Do not send identity documents or sensitive financial information unless requested through an appropriate channel.

Enquiries include name, contact details, country, company if supplied and requirements. These support responses, quotations and order follow-up. ZEDX receives the data. The site no longer sends direct form data through a public third-party form relay. Until the official ZEDX API is connected, use the official WhatsApp or email options; those channels remain subject to their providers’ policies.

Request access, correction, deletion or withdrawal of consent for enquiry data at info@zedxholding.com, subject to applicable rights and obligations. Retention depends on enquiry follow-up and statutory record requirements; contact the team for your case. Language and analytics choices are stored locally in your browser. No third-party analytics service is currently enabled on this website.